We pride ourselves on our quality and customer service, which ensures your Evie Jean Collection shopping experience is a great one.
We understand that sizes may vary between styles so we offer a 30 day exchange policy on all full priced items purchased (the exchange amount will not include postage)
A store credit or exchange is available from 30 days from your date of purchase.Â
For hygiene reasons we are unable to offer returns or exchanges on our earrings for change of mind.
Please note, we do not offer exchanges for change of mind or incorrect size choice on sale items. To avoid any disappointment or confusion please read our returns terms and conditions in full before making your purchase.
Items must be in original and in saleable condition. The garment/s must not have been worn, altered or washed. Any marks (i.e. dirty, makeup marks, fake tan or any other markings or stains) cannot be returned. Garments that have a strong odour of perfume/washing powder or similar impregnated will not be accepted back. All tags must remain in place. Every garment shipped has a tag attached. Once the tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our exchange timeframe of 30 days.
We will contact you if the item is out of stock once your exchange is received.
We recommend sending exchange parcels via registered post/express post with tracking as we are not liable if your return is not received at our address.
Please note, you will be responsible for all shipping charges. We strongly recommend that you use a trackable method to mail your exchange items.
Please send exchange items to the address below:
EVIE JEAN COLLECTION
Attn: RETURNS DEPT
2 TIBROGARGAN DRIVE
BEERBURRUM QLD 4517
PLEASE INCLUDE YOUR NAME, CONTACT NUMBER AND RETURN ADDRESS DETAILS FOR EXCHANGE ITEMS, ALONG WITH YOUR EXCHANGE REQUEST AND INCLUDE A PREPAIDÂ SELF ADDRESSED RETURN BAG FOR YOUR EXCHANGE.
Consumer Guarantees:
Our change of mind policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description then you may be eligible for a refund or exchange.
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we could choose to give you a free repair instead of a replacement or refund.
Items returned under consumer guarantees can be returned within a reasonable time frame subject to proof of purchase.
If you have any exchange enquiries, please contact us via email: eviejeancollection@outlook.com
Product descriptions have been detailed. It is the buyer's responsibility to read this information carefully. It is up to the customer to make an informed decision based on this information.
If you have any questions in regard to any of our products, please contact us prior to checking out and making payment.
